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Your first call for help with all your admin tasks and projects
I can help you to live your best life by reducing stress, saving money and ensuring you are treated fairly.
Let me assist you with those annoying and stressful tasks.
About The Right Call
Inspiration
Hello, I'm Dermot, hailing from Kilcoole in County Wicklow. I came up with the idea for this company after helping my friends with a problem they had been having with their mobile phone provider for a long time. They were really struggling to be heard by the company, felt stressed every time they had to contact them or received an email, and were put off with the legal language being used. My friends had even been threatened with legal action over a significant disputed bill, which was hugely stressful. They also felt fobbed off and ignored.
When they were telling me how frustrating and stressful it was, I knew I could help. I have a lot of experience dealing with customer complaints and billing disputes, and know how to insist that the company follows correct procedures.
Dermot O'Mahoney
SuccessIn just one 30 minute phone call to the company, I was able to move their case forward, which had been dragging on for 18 months. I managed to get a complaint logged, which the company had refused to do up to that point. With my further support in just two weeks the complaint was resolved in my friends' favour by Comreg, the Irish Telecoms Ombudsman. My friends were hugely relieved.
My friend said to me “you should make a business out of this”. And so I did.
Using my skills for you
From speaking with my family and friends, I realised that many people struggle with tasks I find simple and handle confidently. I enjoy researching the best deals, negotiating a purchase price and dealing with sales people, construction trades and customer service staff. Many people experience anxiety or task avoidance from living with autism, ADHD or a similar condition. Others have a lack of time from being too busy with work or family. I can help resolve disputes, save time, money and reduce your stress levels.
In addition, if desired, I can coach you in the techniques and knowledge I have gained so you can be more confident to take on the task next time. My background I have over 30 years' experience working in a wide variety of roles. These include customer service, sales management, complaints, fraud prevention, insurance claims investigation and Ombudsman roles. My former employers and clients include Axa Insurance, Vodafone, Centrica/British Gas, Lloyds Bank, Barclays Bank, Quinn Insurance, The Automobile Association, The UK Telecoms Ombudsman and the UK Department of Health. I have also run several businesses of my own, and know the stresses and pressures that involves.
So, you could say I know both sides of the street when it comes to customer rights. I know how major companies operate, and also how people of all backgrounds can struggle to feel heard, understood and treated fairly by them. I can use that experience to help you. Please take a look through my website to see what services I offer, read about people I've already helped and see if my services are right for you. For those who prefer not to make phone calls you can fill out the easy to use form on the Contact page to let me know how I can help you. I'm looking forward to helping you solve your life admin and service problems, get better deals and save you money, time and stress!
In addition, if desired, I can coach you in the techniques and knowledge I have gained so you can be more confident to take on the task next time. My background I have over 30 years' experience working in a wide variety of roles. These include customer service, sales management, complaints, fraud prevention, insurance claims investigation and Ombudsman roles. My former employers and clients include Axa Insurance, Vodafone, Centrica/British Gas, Lloyds Bank, Barclays Bank, Quinn Insurance, The Automobile Association, The UK Telecoms Ombudsman and the UK Department of Health. I have also run several businesses of my own, and know the stresses and pressures that involves.
So, you could say I know both sides of the street when it comes to customer rights. I know how major companies operate, and also how people of all backgrounds can struggle to feel heard, understood and treated fairly by them. I can use that experience to help you. Please take a look through my website to see what services I offer, read about people I've already helped and see if my services are right for you. For those who prefer not to make phone calls you can fill out the easy to use form on the Contact page to let me know how I can help you. I'm looking forward to helping you solve your life admin and service problems, get better deals and save you money, time and stress!